FAQs

Shipping

Do you ship worldwide?

No, unfortunately at this time we are not shipping World Wide, We only ship in the US and its territories.

How long will it take to receive your order? 

All orders take 1-3 business days to ship (unless otherwise stated). Once your order has shipped, you'll get a shipping notification email with a tracking number. All orders are shipped First Class Mail and take about 3-5 business days to reach their destination.

 

What if your package is lost or stolen?

Once an item has shipped and issued a tracking number, we cannot be held liable for lost packages. Lost or missing packages will not be refunded. If you believe your package has been lost or stolen, please contact your local USPS office or carrier, as they are often able to locate the package for you.

 

Returns & Exchanges

What is our return or exchange policy?

Returns – We accept unwashed, unworn items in their original packaging within 10 days of order delivery date. Once the item has been received and inspected, we will issue a refund, less shipping charges. 

Exchanges – Because our inventory is always changing, it's impossible to guarantee we'll have the size you're looking for in stock. You can exchange your unwashed, unworn items within 10 days of customer receipt by following the below steps:

*ALL ORDERS COME WITH A RETURN LABEL ALREADY IN THE PACKAGE. IF YOU NEED A NEW RETURN LABEL PLEASE EMAIL US - Info@themilkedbrand.com

1) Place a new order for the item/size you need.

2) Send back the original item with a note of why you're returning it.

3) Once your return has been received and inspected, a refund will be issued to the original method of payment (less shipping charges). A refund will not be processed on worn, washed or damaged items.

Sale Items - All items bought on sale are final sale, and are not eligible for returns or exchanges. 

All Limited Edition items are final sale and are not eligible for returns or exchanges. 

If you need to cancel an order, please contact us as soon as possible. A refund may take up to 10 days to post to your account. 

Products & Sizing

How are your products made?

Most of our items are manufactured here in the USA. A lot of our items are hand-made in small batches so please note they may have imperfections and may not always be identical.

Do we restock "sold out" items?

Yes, we do restock sold-out items depending on the item. If you're looking for an item that's currently sold out, it's best to sign up for our Newsletter HERE or follow our Instagram HERE, to get the latest shop updates and restock dates.

How do our sizes run?

All sizing and fit information is listed in the description of each item.

What's the best way to wash our items?

For best results and to prevent fading, we recommend washing our fabrics inside out with phosphate-free detergent in cool or warm water using a gentle or delicate machine cycle. 

Tumble dry on a low temperature or permanent press setting and remove promptly.